Free shipping on orders over $45

Shipping policy

Last updated: October 23, 2026

Where we ship
Jollumi currently ships to addresses in the United States only, including APO/FPO/DPO military addresses. We are not able to ship internationally at this time.

Shipping rates

  • Free standard shipping on orders of $45 or more.
  • $5.99 standard shipping on orders under $45.

Free shipping is based on your subtotal after discounts and before taxes. Your exact shipping cost is always shown at checkout before you pay.

Processing time
Orders are usually processed within 1 to 3 business days, Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Delivery time
Once shipped, standard delivery typically takes 3 to 8 business days. Delivery to Alaska, Hawaii, US territories and military addresses can take longer. Delivery times are carrier estimates and are not guaranteed.

Orders with more than one item
Our products ship directly from our partner warehouses and brand fulfilment centres. If your order contains items from different locations, they may arrive in separate packages on different days. You will not be charged extra shipping for split shipments.

Order tracking
As soon as your order ships, we will email you a confirmation with a tracking number. If your order has more than one package, you will receive tracking for each one. You can also check your order status by signing in to your account.

Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away and we will do our best to update it before the order ships. We cannot redirect a package once it is with the carrier.

Lost, delayed or damaged packages
Contact us within 14 days of the expected delivery date if any of these happen:

  • Your tracking shows no movement for 7 business days.
  • Your package is marked delivered but you cannot find it.
  • Your order arrives damaged.

Include your order number, and for damaged items a photo of the item and packaging. We will work with the carrier and arrange a replacement or refund where appropriate.

Contact us
Questions about shipping? Email support@jollumi.com and a real person will reply, usually within one business day.