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Delivery times, tracking, changing an address.
Returns & exchanges
How to start a return, condition requirements, refunds.
Product questions
Sizing, compatibility, which model fits your pet.
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Manufacturer warranties and how we help with claims.
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Frequently asked
8 of 8 articlesHow long does shipping take?
Most orders leave the warehouse within 1–3 business days and arrive within about a week anywhere in the US. Orders over $45 ship free; smaller orders ship for a flat $5.99.
Where is my order?
Tracking is emailed the moment your order ships. If it has been more than a week since that email, send us the order number and we will chase it for you.
Can I change or cancel an order?
Email us as soon as possible with your order number. If the order has not shipped yet we can usually change the address or cancel it.
How do returns work?
Contact our support team and we will send you return instructions. Items need to be unused and in their original packaging. Refunds go back to the original payment method once the return is received.
Is there a warranty?
Manufacturer warranties apply wherever the brand offers one. Tell us what went wrong and we will help you start the claim with the brand.
Which payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay where available.
An item is sold out. Will it come back?
Usually, yes. Stock levels on the site update live, so check back or email us and we will let you know when it is expected.
How do I reach you?
Email us from the Contact page and a real person will reply, usually within one business day.
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Talk to a real person.
Email us and a real person will reply, usually within one business day.